Launch is day one. We run the next thousand.
Your website, apps, and creative do not stand still after go-live. KLoc’s managed services keep them fast, secure, current, and growing, across Shopify, custom builds, apps, and design. One partner for the whole stack, on an engagement model that bends to your needs.
One AMC for your whole digital estate.
Most retainers cover a storefront and stop there. We maintain the website, the apps behind it, and the creative that fills it, so nothing falls between vendors.
Shopify & Shopify Plus
Storefronts, B2B and wholesale, checkout extensions, Flow, Scripts, and multi-market. The platform we know better than anyone.
Non-Shopify websites
Webflow, WordPress, Wix, or fully custom builds. We keep them updated, secure, and performing, whatever the stack.
Shopify custom apps
Public and private apps we built or inherited. Bug fixes, API and version updates, and new features as you need them.
Custom apps
Web and mobile applications on any modern stack. Monitoring, maintenance, and continuous improvement under SLA.
Design & creatives
Graphic design, social media, and ad creatives on tap. A standing creative line so campaigns never wait on a vendor.
Agentic commerce upkeep
Keep your catalogue and content AI-ready as platforms shift, and your visibility tracked across ChatGPT, Gemini, and Perplexity.
A maintenance plan that only fixes what breaks is not maintenance.
Reactive support waits for something to go wrong. By then a customer already hit it, and an outage during peak trading can cost more in an afternoon than a year of proper care. We work the other way around: catch it before it bites, and use the same hours to make the thing better.
Proactive monitoring
Uptime, page speed, Core Web Vitals, and error tracking watched continuously. The difference between a quiet fix and an expensive emergency is usually timing.
Updates that do not break things
Theme, app, plugin, and platform updates managed so new versions do not silently break your custom code or your automations.
Integrations kept honest
Every connection to your ERP, CRM, email, payments, and logistics is a failure point. We monitor and maintain them, not just the storefront.
Growth, not just stability
The same retainer funds CRO, UX, and feature work. We manage your estate as a commercial system, so it earns, not just survives.
Pay how it suits you. Scale when you need to.
No vague “unlimited support,” no long lock-ins. Clear scope, clear SLAs, and a commercial model that fits how you actually work.
Pay as you go
For occasional needs. We scope the task, agree the hours, and deliver. No retainer, no commitment.
- Per-task scoping
- Best for low, irregular volume
- No lock-in
Retainer
A block of hours each cycle for guaranteed response, prioritised work, and a better rate. Billed monthly, quarterly, semi-annual, or annual.
- Priority SLA by severity
- Proactive monitoring & reporting
- Monthly / quarterly / semi-annual / annual
Dedicated resource
A named specialist (or team) reserved for you through KLOCERS, embedded in your workflow on contract or contract-to-hire.
- Your own developer, designer, or QA
- Full-time or fractional
- Powered by KLOCERS
Annual plans (AMC) carry the best rate and include a quarterly roadmap review. Not sure which fits? We will recommend one after a free health check, not before.
Structured onboarding. Predictable cadence. No surprises.
Every engagement starts with a health check: we audit your store or app, map your integrations, flag the risks, and document access and ownership. From there you get a prioritised backlog and a release rhythm, with monthly reporting so you always see where the time went and what it earned.
Critical issues get same-day attention. Everything else is triaged by severity against a clear SLA. You always know who to call.
Start with a health check →defined & documented
{
"critical": "store/checkout down → same day",
"standard": "bugs → 1-2 business days",
"minor": "queued in the backlog",
"reporting": "monthly, transparent",
"lock_in": "none beyond the cycle"
}
What a KLoc plan covers.
The foundations are in every plan. Growth work scales with the tier you choose.
Care & stability
Monitoring, bug fixes, theme and app updates, security, backups and rollback, QA, and integration upkeep.
Optimise & grow
CRO, UX improvements, speed work, new features, A/B testing, and a roadmap tied to your commercial metrics.
Design & AI-readiness
Graphic and social creative on tap, plus keeping your catalogue and content visible to AI shopping assistants.
Everything that keeps you live and growing.
Clear inclusions, no fuzzy “general support.” Anything outside scope, like a full redesign or a migration, we scope as its own project.
A partner who stays, not a supplier who waits for tickets.
They felt like an extension of our team, with deep expertise and tailored solutions beyond standard implementations.
Some of our client relationships have run for eight years and more. That only happens when the work keeps earning its place.
One plan covers our store, our apps, and our creative. We stopped chasing three vendors and started getting things done.
See what your store or app needs. Free.
Already live?
Get a free health check. We audit your store or app, flag the risks, and recommend the right plan, no obligation.
Book a health checkWe built it with you?
Roll straight into an AMC so the team that knows your build keeps it running and improving.
Set up my AMC